Refrigeration failure at Hong Kong datacenter takes out Alibaba Cloud and others
"For customers who have been affected by this anomaly, we will make compensation accordingly based on the product/service agreements with customers," Alibaba said on its status page."We sincerely apologize for the inconvenience caused."PCCW appears not to have posted information about the outage.has approached the company for comment.
Alibaba Cloud is far from the only cloud provider to lose its cool this year. Amid a record heatwave in July, Google and Oracle bothThe failures allowed temperatures within the facilities to climb so high that operators were forced to shutdown customer systems and workloads to prevent damage to the hardware and limit data loss.
All three outages underscore the fact that while application resiliency is a major selling point of the cloud, the impetus is often on the customer to implement additional redundancy. However, as Uptime Institute recently , the vast majority of customers incorrectly believe that application resilience is the cloud provider's responsibility. ®
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