A BBC weather forecaster whose family were kicked off a flight after a row over her daughter's nut allergy has said the experience was 'humiliating and desperate'. Georgie Palmer called on airlines to improve their allergy policy.
Georgie Palmer was trying to travel on a SunExpress flight to Turkey on Tuesday. They were forced to spend an extra £5,000 booking other travel arrangementsA BBC weather forecaster whose family were kicked off a flight after a row over her daughter's nut allergy has said the experience was 'humiliating and desperate'.
But she says this enraged the 'angry little' captain who demanded they leave before the flight would take off. The family had to be removed from the SunExpress flight from London Gatwick to Dalaman, Turkey on Tuesday after the captain ordered them off Describing the incident she said: 'How we were treated was disgusting. The captain decided because of my daughter's allergy he didn't want to fly with her on board.
The weather presenter said that in ten years of flying, the family had never had such a terrible experience and described their treatment as 'humiliating' 'The airline should immediately re-appraise the way they engage with food allergic customers and make their policies clear on their website. But the family was forced to spend an extra £5,000 booking the additional flights, an airport hotel and other costs.The family was forced to spend an extra £5,000 booking the additional flights, an airport hotel and other costs
'It's been three days and we haven't heard anything from SunExpress. Our insurance says the captain has the discretion to remove people for no reason.' 'Due to the insistent behaviour of the passenger to others on board that they should not consume nuts, the captain decided it would be safest if the family did not travel on our flight.
Alice Smith's 14-year-old son is allergic to all nuts - including 'tree nuts' - and must carry an emergency adrenaline pen in case of an allergic reaction
News BBC Turkey Gatwick Airport London Charlotte Hawkins Richard Madeley
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