PHOTO: StompA cake shop customer is upset she lost $215 worth of credits after learning they had expired.It all started in April when she ordered a cake from Creme Maison Bakery in Tai Seng and made an error with the delivery date.
"My cake was only $145 and I needed to search their website to see what I could order more but still have a balance of $215." "Yes, my credit was expired on Oct 10. I didn’t see any mention or reminder. I was super busy and missed messages. "As a gesture of goodwill, our team offered to retain the paid amount as credit for an extended period of six months, compared to our standard three-month credit expiration for other customers.
"Our sales representative then reminded her that the cake order needed to be finalised during the same week so that she would be able to utilise the credits on the ordering system. This was to ensure that we could adhere to the credit extension, and unfortunately, we did not receive confirmation regarding the design."Regrettably, our sales representative informed Esther that she couldn't assist further, as the credits had expired.
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