SINGAPORE: A woman wrote over social media that her Samsung washing machine and dryer, which she bought brand-new two years ago, has required no less than eight trips from the company’s technicians for servicing.Chloe Lim Wei Wei detailed the difficulties she’s had with herShe also explained the drum issue as follows: “There is loud banging noise before the episode turned into a shaky washing machine when we use it. It took them two to three trips to confirm the drum is faulty.
Ms Lim added that she received a call in April saying she’d be placed in a queue for a loan set made up of less than 10 people. However, two months later, when the unit was no longer working, the loan set still had not been issued by the company, and there were no parts for the drum yet. “Even if they bring it back for repair there is no timeline as to when my washing machine can be repaired,” she wrote.“I request a replacement NEW set or store credit to change out this faulty machine. I was told to wait for a phone call as their management need time to escalate. From April till now, I believe I was truly patient with them and the numerous problems this washing machine had given me.
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