Woman pays for room in Kyoto on Agoda, nearly left stranded as hotel has no record of her booking

A woman booked a hotel room in Kyoto using the travel platform Agoda, but when she was in Japan, she was surprised to learn that the hotel had no record of her booking.said she was nearly left stranded with no place to stay and has been trying to get a refund from Agoda.

"The hotel refused to take the luggage transfer since I do not have a record there," said the Stomper. "I contacted Agoda again. I explained to them the scenario and I asked them for free cancellation," said the Stomper."When I reached Double Tree in Kyoto on Oct 30, the front desk confirmed that they had zero records of the Agoda booking. Therefore, I proceeded to pay for the booking made under"I tried to explain to them the whole situation again and expressed my unhappiness that I have to bear responsibility for a mistake that was not made by me.

"I was very irritated by then because both bookings were made by me. Obviously, they belonged to the same person.

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