Well done, stay calm and seek help from company, SIA CEO tells staff in memo

SINGAPORE – Singapore Airline chief executive officer Goh Choon Phong, who has been at the forefront of managing the aftermath of a freak turbulence incidence on May 21 involving flight SQ321, thanked his staff and acknowledged the anxiety many of them were feeling.to Singapore, Mr Goh told them to get some rest and spend time with loved ones.

Mr Goh, who has been in Bangkok visiting injured passengers of the flight, said a relief flight – carrying 131 passengers and 12 crew members from SQ321 who were cleared to travel – landed in Singapore on May 22, early in the morning. He added that SIA staff worldwide had maintained day-to-day operations, with many stepping in for those directly responding to SQ321.

He said passengers of the flight had commended the SIA crew, who selflessly assisted them despite their own injuries, as well as the pilots, for safely diverting and landing in Bangkok.

Source: News Formal (newsformal.com)

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