That’s when a meticulous, behind-the-scenes journey of care and customer satisfaction begins.
For Ms Wang and her team, it was a stressful period. Yet, undeterred by the immense workload, everyone focused on getting the job done. Following the meticulous sorting process, the drivers step into action. Mr Mohamad Shahid, a delivery team supervisor at Shopee Xpress, works with pick-up and delivery units to understand their needs and address any challenges they encounter.
Delivery team supervisor Mohamad Shahid coordinates effective communication among his teammates to facilitate a smooth delivery.Delivery riders and walkers play a crucial role in completing the final leg of the delivery process. Ms Joey Lin, a part-time Shopee Xpress walker, values the interaction and connections she has made with customers in her neighbourhood.