Two SMEs share how the National Centre of Excellence for Workplace Learning (NACE), led by Nanyang Polytechnic, helped them take ownership of upskilling staff and promote learning at the workplace.

“Give a man a fish and you feed him for a day; teach him how to fish and you feed him for a lifetime.” This proverb sums up what the National Centre of Excellence for Workplace Learning does to help local companies take ownership of their own workplace learning.

The Singapore-based security agency is among over 1,500 organisations that have partnered NACE to develop a more structured and sustainable system to strengthen learning practices in the workplace.Metropolis Security Systems Pte Ltd saw the urgent need to promote effective learning at the workplace and upskill its employees amid the unprecedented challenges affecting the security sector.

NACE also developed On-the-Job Training Blueprints for some critical job roles, providing bite-sized coaching sessions using the blueprints.A telling sign of the partnership’s success: The company’s monthly staff attrition rate fell from 4 to 1 per cent during the period, Mr Chew notes. NACE’s programme has helped Metropolis launch its own series of training programmes for management staff to strengthen their coaching and mentoring skills. For example, department heads are encouraged to adopt a group mentoring approach when working with their operation managers, Mr Chew shares.

"THROUGH SUCH A STRUCTURED AND MORE SUSTAINABLE FRAMEWORK TO FACILITATE LEARNING, THERE IS MORE CONSISTENCY AND IN TURN, BETTER QUALITY OF CARE DELIVERED TO THE SENIORS."To equip new staff with the relevant skills and groom leaders in the organisations, AHL worked with NACE to develop a set of competencies and OJT Training Blueprints that are tied to dementia-specific modules.

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