SINGAPORE — A chatbot for teachers on mental well-being portal, Mindline.sg, recently drew flak for being unhelpful — even aggravating — to the users who seek mental health support on it.
In one example posted as a screenshot on Reddit on Sept 2, a new teacher talks on the AI chat about being unable to handle the job's workload and numerous administrative tasks.In response, the chatbot said: “That is all I have to say too”, without offering any form of consolation. Mindline at Work is a workplace mental wellness platform that was created to support the mental well-being of the Singapore workforce by providing various resources on mental health.
According to TechCrunch, the company raised $20 million in new funding in July 2022 and claims to have 4.5 million users in 65 countries.A screenshot from Reddit showing a conversation between Wysa the AI chatbot and a new teacher seeking mental health support. “It was mentioned how they had to mark 1.5k scripts — no positive reframing is going to fix that,” one Redditor aptly explained.
Chatbot
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