"Whatever the new normal ... it's going to be more and more around self-service," Sean Donohue, chief executive of Dallas-Forth Worth International Airport , told Reuters in an interview.The airport is working with American Airlines - whose home base is DFW - to roll out a self-check-in for luggage, and all of its restrooms will be entirely touchless by the end of July with technology developed by Infax Inc.
The Dallas airport is also testing new technology around better sanitization, beginning with ultraviolet technology that can kill germs before they circulate into the HVAC system. DFW has invested millions of dollars above its cleaning and sanitation budget since the pandemic broke out, while suspending about US$100 million of capital programs and reducing its second-half operating costs by about 20per cent as it addresses COVID-19's steep hit to the industry, which only months ago was preparing for growth.
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