SINGAPORE: Eric , 44, works as a security officer at a condominium in Marine Parade.
He added: “Once management spots any cars on the lines, or blocking the cars beside them, they will take pictures and send to the group chat. We will try to find out the car owner, which would take some time because there are over 500 cars registered. If we can’t find their phone numbers, we would have to the unit to inform them.”
It added: “In many instances, security agencies often have to contend with liquidated damages should their officers not carry out actions against illegal parking or other rules like screening of visitors or even where visitors dropped off. Putting out a contract at a certain fee, and then imposing liquidated damages to claw back some of the contract sums do not seem fair.
“A typical unfair clause is one which gives managing agents absolute discretion to dictate officer’s actions or tasks, and which has been used to get security officers to do all sorts of non security-related tasks like electrical work, putting up signage and notices - which is typically in fact the managing agent’s job - or checking water meter readings,” he said.
In Singapore, security firms are typically hired by managing agents of condos to take care of security arrangements. The managing agent, in turn, answers to the management council - a body elected among residents to administer the day-to-day running of the estate. And wearing many hats while carrying out their duties often put the security officers in the direct line of fire on a daily basis, as they have a tough time enforcing the estate’s by-laws in the face of resistance by difficult residents.Another security officer, Leonard , 54, who is stationed at a condominium in Tanglin area, said he has had visitors pick fights with him when he tries to enforce the condo’s by-laws.
Security guards, along with other low-wage workers such as cleaners, gardeners and petrol station attendants, were once described by veteran diplomat Tommy Koh as “invisible people” who are not shown respect by the elite.A small-scale survey of 52 security guards conducted by the USE in April found that about two-thirds had experienced verbal abuse, while less than a handful were physically abused.
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