SINGAPORE: StarHub said on Monday that the streaming quality of Premier League matches has"steadily shown improvement", with most of the initial technical issues"ironed out".on Aug 6 during the season’s opening weekend, such as poor video and audio quality, a lagging broadcast and images freezing. There were also complaints from some customers that they were unable to log on to the StarHub TV+ app.
In a statement on Monday, StarHub said: “We are glad to confirm that the OTT streaming quality has steadily shown improvement with most of the initial technical issues ironed out, and our customers can enjoy the games smoothly.Over-the-top media services are those that are offered directly via the Internet, bypassing traditional platforms such as cable or satellite.
StarHub added that it will continue to work with customers that face issues to ensure the smooth streaming of Premier League matches. “This has been a humbling learning experience for us, and we are grateful for the patience and understanding from our customers, who have graciously given us the time to augment and improve our product,” the company said.StarHub said on Aug 8 that preliminary investigations showed that its network"was not tuned to react to the sudden surge of concurrent users", which resulted in error messages triggered on some of their customers' devices.
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