SME Diaries: Adapting to online lessons at my tuition centre was a challenge amid Covid-19, but we left no one behind

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Private tutor Anthony Fok, 38, recounts how his tuition centre faced falling enrolment even as it struggled to keep students engaged online during the pandemic. Students also faced mental stress from the disruption of their usual school routine.

Small- and medium-sized enterprises , which form 99 per cent of businesses in Singapore, have felt the impact of Covid-19 keenly. TODAY’s Voices section is publishing first-hand accounts from SME owners and managers on the highs and lows of running a business in the pandemic.

In the lead-up to the year-end examinations, it was not uncommon to have students attending lessons while sick, simply because revision time was too precious to waste. Not all students were comfortable with online learning. There was a noticeable decrease in sign-ups from prospective students then, as many were still adjusting to home-based learning.

Students were not the only ones who were hard hit. In the early days of the pandemic, I contacted parents to inform them that tuition fees will be fully waived if they lost their jobs, or if either parent suffered a pay cut. Thankfully, the centre is doing better now that Covid-19 measures have been gradually loosened. More students have started to sign up again now that they are back in school.

 

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