SingPass Mobile team, HDB and RSAF engineers receive public sector awards

SINGAPORE - In developing the SingPass Mobile app, the development team was guided by one important principle: Nobody gets left behind as Singapore strives towards its vision of being a smart nation.

Designing accessible technology "Our method is called 'designing for the 100 per cent'. That is our aspiration, and we want to move towards designing to allow modes of access for different types of users who might have a range of abilities," said Mr Chew. For their efforts in modernising the 17-year-old SingPass platform, the team won a Service Delivery Excellence Award on Wednesday at the annual Public Sector Transformation Awards.More on this topic The Housing Board won the Transformative Agency of the Year Award for digitalising its services and platforms, among other things.

HDB chief executive Cheong Koon Hean said:"As a result of our service transformation efforts, physical counter transactions have dropped from 2.6 million in 2011 to just over 600,000 in 2019, making up just 1 per cent of all the transactions in HDB. More on this topic Previously, the standard procedure for fixing such defects was to replace the entire lighting assembly, which required a few days of downtime.

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