of the same unit, amid worries that financial discipline was slackening despite the recession.
They should also be rated on whether they were open, honest and reliable, or whether they had the marketing or negotiation skills to facilitate a favourable deal for their clients. The guide also includes recommended safeguards to verify that the transactions and clients' identities are authentic, to guard against false ratings and abuse of the system.
Having more agents commit to this pledge will build a professional and trusted industry that acts in its customers' best interests, is supportive of agents' professional development, and conducts estate agency work responsibly, Mr Tan said.
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