The company’s customer database was put up for sale on an online forum in 2020, said the Personal Data Protection Commission in a written judgment released on Wednesday .
On Nov 12 that year, ShopBack’s customer database was subsequently offered for sale on Raidforums, an online cybersecurity forum commonly used to trade and sell stolen databases. Its domain name and content have since been seized by US authorities. While another team member discovered what happened two days later and the key was removed from GitHub, it remained viewable in GitHub’s"commit history", which records all changes and previous versions of code uploaded there.
On Sep 9, 2020, a malicious threat actor accessed ShopBack’s AWS environment using the key and exfiltrated data from the customer storage servers. The PDPC noted that ShopBack put immediate remedial measures in place, such as reversing all changes made by the hacker and triggering a forced logout and password reset of all customers’ accounts.
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