The six-month study was conducted by World Wildlife Fund for Nature Singapore along with UOB, DHL Consulting, SingPost and Better Packaging Co.
Annually, e-commerce contributes a total of 17.7 million kg of packaging waste. In 2021, it was reported that at least 200,000 e-commerce parcels were shipped per day in Singapore. Of those who did not opt-in, 58 per cent of customers surveyed said they were not fully aware of the concept and option while 27 per cent had thought that the return process was a hassle.
WWF-Singapore said that efforts are needed to boost the return rate from about one in two in the pilot to 75 to 83 per cent at which point the economics of reusable packaging are more compelling.OPERATIONALLY FEASIBLE FOR RETAILERS
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