'Pay higher fare or cancel' — JB Grab driver tries to extort more money from Singaporean passenger - Singapore News

The passenger was charged MYR 23 for the ride and was waiting patiently at the pickup point when he received a message from his driver. The driver, said:"I'm sorry...fare too...rm28 i pickup and drop off. if dont want you can cancel and try another grabcar."

“I’m sorry…fare too…rm28 i pickup and drop off. if dont want you can cancel and try another grabcar.” Grab charges a cancellation fee from users for any rides cancelled five minutes after the ride was booked if the rider is the one to initiate the cancellation. Prabhu suspected Mohamad was trying to earn RM5 either via touting or the cancellation fee imposed by Grab.exclusively, under anonymity, Prabhu said: “I was shocked by the driver’s audacity. Thankfully, my wife was there and we were able to book another car.

That incident took place last weekend in Singapore. Facebook user DJ KC said on Saturday that he had booked a Grab Premium ride to take his mother back to her home, but the vehicle whose driver accepted the ride remained in the same position on the map and was not moving. Asserting that this issue involving errant drivers is more common than some might assume, DJ KC said: “The grab booking system is flawed when it comes to us the consumers and again this wasn’t my first similar experience.”

“We are sorry to learn about this incident. Following a review of this incident and past records, we have reasons to believe that the driver-partner deliberately did not head to the pick-up point and hence we have temporarily suspended the driver. We would like to reiterate that driver-partners have the option of going offline when they need to take a break.”

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