Paradise Group releases CCTV screenshots to refute tourist’s claims of overpriced crab dish

SINGAPORE: Restaurant operator Paradise Group on Wednesday released several screenshots taken from closed-circuit television footage at one of its restaurants, in response to accusations by a Japanese tourist that she was overcharged for Singapore's iconic chilli crab dish.

She also said they were not told of the total weight of the crab before it was cooked, according to the AsiaOne report. After the restaurant manager offered a discount of S$107.40, Ms Shinba’s friend paid for the meal with his credit card.Paradise Group took to Facebook to clarify the situation on Wednesday evening, saying:"We are deeply upset by the inaccurate claims made by this group of customers, seemingly aimed at tarnishing the reputation of our restaurant and our dedicated staff on various platforms.

The Scotland Snow Crab, which was listed above the Alaskan King Crab, was priced at S$26.80 per 100g. “Customers finished most of the dishes and told the restaurant manager that the food was great. At the end of the meal, customers refused to settle the bill, hence the police were involved to mediate the situation,” said Paradise Group.

“At Seafood Paradise and all other Paradise Group restaurants, we consistently uphold a commitment to transparent pricing with a focus on customer service and food quality. Our staff will do their best to communicate clearly to the customers and welcome any queries,” it said.

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