NEW YORK: Average drive-thru times at major fast food chains got 29.8s slower in 2020, a survey showed on Thursday , dragged by increased safety protocols and staff turnover during the coronavirus pandemic.
Across the industry, drive-thru visits grew by 26per cent in April, May and June, according to research firm The NPD Group. Even as more dining rooms opened in July, drive-thru visits rose by 13per cent. Brands are adding artificial intelligence and automation to drive-thrus and digital menu boards that confirm customers' orders are correct.
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