SINGAPORE — Some Lazada sellers have had their orders wrongly cancelled in recent days, in what the e-commerce company said on Tuesday was the"result of an operational error".
Affected buyers may lose out on vouchers used to purchase their products as refunds are typically issued only for the amount paid. The e-commerce platform has informed the affected customers and issued them a voucher to re-order the cancelled items and is also working with sellers to"ensure they do not incur losses from the incident".One seller, who only wanted to be known as Nigel,The 33-year-old said that he received email notification of each cancelled order on Monday at around 6.40pm and that"caught his attention" as it was odd to have more than one order being cancelled at the same time.
"For some sellers, they had already shipped out their items, but got cancelled after... I saw on an online forum that this was happening to many sellers so no point contacting Lazada since its hotline was sure to be flooded," he said.
Orderings on lines nowadays must be very careful as there are alots of con and fake sellers yet Lazada and others didn't bother to remove them from their sites making orders risky especially with fake offers and cheap sales.
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