SYDNEY – Qantas Airways’ new boss Vanessa Hudson started work trying to restore the airline’s battered reputation with increased spending on major customer bugbears such as on-board catering, call centre staffing and loyalty point flight redemptions.stress points that fractured under predecessor Alan Joyce.
The airline’s simultaneous record profits reinforced the perception that Mr Joyce neglected customers to bolster the airline’s bottom line. There will be more and better trained workers in Qantas call centres, larger numbers of seats available for air miles, and more generous support for passengers when things go awry, the airline said.
Australia’s top court in September ruled that the airline illegally sacked almost 1,700 ground workers during the pandemic, opening it up to compensation payments.
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