New codes of practice require Carousell, Facebook to verify ‘risky’ sellers, advertisers to curb scams

SINGAPORE – From June 26, Carousell and Facebook will need to verify “risky” sellers and advertisers against government-issued records as the local authorities crack down on e-commerce scams.

The Ministry of Home Affairs , which announced the codes on June 21, said the Government would continue to work with the industry to try to minimise the effect of criminal activities in the online space on Singapore users. The code also requires e-commerce platforms to provide payment protection mechanisms that release payments only after goods or services are verified to have been delivered, but MHA has waived this requirement for now.

Tech providers which fail to comply with the codes of practice may be directed to take corrective action. Failure to comply with a rectification notice is a criminal offence that may result in fines of up to $1 million under Ocha, whichMore than 13,000 instances of online criminal content and online activities, including scams, have been disrupted by Ocha since the law came into force, said MHA in response to The Straits Times’ queries.

Ms Tan said scammers also often pose as buyers, luring users to complete their transactions outside of the Carousell app by scanning QR codes or clicking on links so that the scammers can steal their personal information and banking credentials.

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