Nan Hwa Chong Fish Head Steamboat Retained “All 30 Of Its Staff” Throughout Pandemic Despite Losses

°C sends some of us dramatically reaching for our winter coatscome rain or shine. This is evident from the constant crowds at the more popular establishments. One stalwart is Nan Hwa Chong Fish Head Steamboat Corner, a family-owned restaurant that’s been serving up the communal dish since 2005 at the junction of North Bridge Road and Jalan Sultan. Previously, it operated under the same brand name out of a kopitiam on Crawford Lane for three years.

Michael’s involvement came in handy in the early days of the pandemic, when he personally set up a simple delivery website for the restaurant, getting it up and running a month before the first Circuit Breaker in April 2020. Nowadays, business has climbed back to about “70 percent” of what it was before the pandemic, with an expected waiting time of around “five to 10 minutes” for a table on weekday nights and “double” that on weekendsMichael, who now runs things with his mum , has no immediate plans to expand their restaurant or open another outlet.

For now, he is focusing on optimising operations by investing in a custom-made dishwasher to scrub their steamboat pots, as well as a QR code ordering system to make things easier for his wait staff.But Michael notes that managing a long-standing restaurant that operates daily comes with its sacrifices. The father of three shares: “You lose a lot of your youth – when people are out partying, you don’t havelah . And you lose a lot of family time.

It is difficult to find such a warm hearted boss who cared for his staff ‘s survival in the covid pandemic.

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