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Most Singapore residential consumers satisfied with service by power retailers: survey

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SINCE the nationwide rollout of the Open Electricity Market (OEM) two years ago, almost half of 1.4 million household accounts have switched to buying electricity from a retailer other than the incumbent provider SP Services, with at least nine in 10 satisfied with the service rendered. Read more at The Business Times.

More than 7,000 households took part in EMA's latest survey.

Four of the 12 retailers saw their ratings improve in this latest survey, namely Best Electricity, PacificLight Energy, Senoko Energy and Sunseap Energy. As at end-October, about 48 per cent of households have switched to buying electricity from OEM retailers; 43 per cent are on fixed price plans and 5 per cent are on discount-off-tariff plans, EMA noted.

"As global oil and electricity prices are currently quite low, iSwitch believes that fixed price contracts provide the best value proposition for households," he said.

 

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Greying from dizzy bills BT?

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