SINGAPORE – Some customers of e-commerce firm Mdada are still owed items or refunds after months of waiting despite the live-streaming company’s earlier commitment to resolve these issues by June.
Mrs Tan, in her 40s, added: “I am so appalled by their irresponsibility. They pushed the deadline time after time. We were told our orders would arrive by May, then it became June, and now it’s already July.” Mr Melvin Yong, president of the Consumers Association of Singapore , said in response to queries from ST that it received 50 complaints against Mdada between Jan 1, 2022 and June 30, 2023.
“It is unfair for Mdada to hold on to consumers’ monies indefinitely if they are unable to fulfil the orders.” “To resolve this issue, Mdada implemented measures such as working closely with suppliers to ascertain stock availability and to allow them to arrange shipment immediately using Mdada air freight services accounts,” she added.
On Jan 1, 2023, he announced his departure from the company, telling AsiaOne that it was linked to differences in “corporate governance”.
Source: News Formal (newsformal.com)
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