McDonald’s apologises for ‘global technology outage’ that hit Japan, Australia, Singapore and elsewhere

NEW YORK - American fast-food chain McDonald’s has apologised after customers in parts of Asia and Europe reported having trouble placing orders at its restaurants on March 15.

The outage was “quickly identified and corrected,” said Brian Rice, the company’s chief information officer, in a statement on March 15 that was also sent to global employees and franchisees. He noted that it was not caused by a “cybersecurity event,” but by “a third-party provider during a configuration change”.

McDonald’s Hong Kong said on Facebook that it was also experiencing a “computer system failure,” stating that “the mobile ordering and self-ordering kiosks are not functioning” and asking customers to order directly at the restaurant counters. McDonald’s Taiwan also said on its website that it had temporarily suspended online and telephone orders.said in a statement on March 15 at 6.30pm: “We are aware of a technology outage which impacted our restaurants; the issue is now being resolved.

In Australia, photos on social media captured signs on the doors of some McDonald’s outlets apologising to customers for causing inconvenience. Australian news outlets reported that some restaurants had closed, while others had reverted to an analog approach, with some workers taking orders with pens and paper.The outage appears to have affected some electronic kiosks at outlets here.

Source: Tech Daily Report (techdailyreport.net)

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