"He promised that he will get them fixed before the handover of the vehicle," said Tan, a first-time car owner who took out a bank loan to pay for the $112,580 car."I had to change the key casing and duplicate one more," Tan said, adding that the car wasn't even washed when he collected it.
He voiced his unhappiness at the situation, but said the dealership kept attributing Covid-19, manpower and supplier issues to the delays in fixing the defects.Tan shared that Farhan of Evolution Motors Private Limited would stall his requests for weeks. Describing how the car would"shake" whenever he stepped on the gas, Tan said:"I went to the mechanic last Sunday and I was shocked by how serious the defects were."
Stuck with a faulty car, he’s forced to take a taxi for deliveries and meetings – incurring additional expenses of up to $80 daily."I have consulted a lawyer and made a police report. I am sharing this experience as I do not want anyone else to face this kind of situation."
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