Dating website Lunch Actually has once again landed in hot soup for not providing its services as advertised. One very disappointed expat woman tells her story after engaging their services:
I’ve reached out many times to be told ‘we have matches in your queue’. Most importantly, the matches have been terrible. They seem ill-researched and not in line with my values or preferences. Finally, I felt so hopeless with their service and asked for a refund. I was told they have followed the contract and it was unlikely.
Subsequently after speaking with two people at 4 different times, there is no conclusion here. It was admitted that there is a cap on the number of expats they can have in the pool. This was not disclosed to me whatsoever. A few more things that I learned: they say that they’ll guarantee a certain number of dates in a year, but then they have a clause in the contract that allows them to extend the contract to another 12 months.
Lunch Actually suggested that the complainant purchase an upgrade to her package and engage a Personal Consultant, which will allow her to continue her dating journey in good faith.We take every feedback seriously and we’d like to make things right if we have fallen short in our service, as we strive to provide the best experience for our clients.
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