“You have to first make appointments at different counters. Then you register, and wait for your turn. At Sin Ming, if it was crowded, you might have to wait outside under the hot sun. And you’d register at one unit, and walk a few blocks away to collect your gear.”
What started out as a functional service centre in Sin Ming to help Grab partners with registration needs and common issues such as app usage difficulties has grown into a one-stop destination three times the size of the old facility.to better serve its partners. “Previously, if I had to do something such as checking my incentive or get a new delivery outfit, I may get lost trying to locate the right place. Now, I no longer have to go back and forth, and can complete all my errands in half an hour.”
In her previous retail job, the 44-year-old had to stick to a strict 8am to 2pm timing, making it difficult for her to return home in time to prepare lunch for her children.Back when Ms Sheela signed up two years ago, the onboarding process was already quick and convenient. With the new centre, the onboarding process has been made even more seamless so that they can start earning as quickly as possible.
Grab's eight training rooms are equipped with multimedia set-up to accommodate the different training requirements. PHOTO: GRAB
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