Littered with used cigarette butts and Q-tips: Singapore family complains about Genting apartment, gets threatened by staff

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One family's holiday to Genting Highlands gave them more stress than joy after their terrible experience with their rental apartment. In a post on Facebook group Complaint Singapore, one of the affected parties, Adlina Mazlan, detailed her account of the incident, calling it a 'vacation disaster'. She shared that her family had booked an apartment called Maxhome@Vista Residence on travel...

Facebook/Adlina Mazlan

Upon their arrival on June 22, the family was shocked to find that the apartment had not been cleaned after the previous guest and was in an awful mess. The family called a representative from the apartment and the family was told to leave their luggage in the house and wait downstairs for the place to be cleaned.

"We had to reluctantly accept as we were already there and we were with children. It is a hassle to go out and find a new accommodation for us," she explained.The toilets in the new apartment, said Adlina, had a "sewage smell", the walls were mouldy and the bedsheets and blankets were stained and dirty.That was not the end of their nightmarish experience.

However, he threatened that if they choose to leave a negative review, the entire RM400 would be forfeited, added Adlina.

 

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