Independent stores in voucher scheme help elderly consumers with energy- and water-saving appliances

SINGAPORE – Nestled between several Housing Board blocks in Clementi West is Woodlands Domestic Electrical, a shop that stocks a wide range of electronics and electrical appliances.

The initial tranche of vouchers will expire on March 20. The new vouchers will be valid until Dec 31, 2027. Owners of the independent retailers told The Sunday Times that their customers, mostly senior citizens, are keen to use their e-vouchers to purchase more energy- and water-efficient appliances, but can sometimes feel daunted by the redemption process.

“These seniors like to shop at our outlet because they feel very comfortable with our staff, who have been working here for many years. Even before we joined the programme, some of them were unsure of how to redeem their vouchers and came to ask for help, so we directed them to the official website and other retailers,” added Ms Pan, who is in her 60s.

Ms Pan said that since the expanded scheme was announced on March 4, more than 100 customers have already approached the shop to inquire about the climate-friendly appliances. At T.S. Yong Trading, an independent appliance shop located in Geylang East, owner Yong Teck Chai, 60, also observed a similar trend of elderly customers being daunted by the e-voucher redemption process.

The store has been part of the Climate Friendly Households Programme from the start, and Mr Yong said shower fittings and LED lights were the top two items purchased with the e-vouchers.

Source: Energy Industry News (energyindustrynews.net)

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