I speak as a serial offender, having been far too polite and seemly myself at such events, which have grown worse thanks to the stilted distance of virtual conferences.
It happened at a Financial Times conference, during a session on whether hybrid working between home and the office can really work. Ann Francke, chief executive of the United Kingdom’s Chartered Management Institute, was the most vigorous advocate for the idea that the pandemic has forced an overdue modernisation of work and “enlightened” employers knew that giving staff more freedom to fit work around home life spurred a more loyal and productive workforce.
“We’ve got to see the world through the eyes of our customers. Ultimately they are the ones that pay our salaries.” “I’m not saying that!” protested Ms Francke. All the evidence showed that engaged, loyal employees served customers better, she said, and the pandemic had exposed a lot of “last century” management thinking.
Source: News Formal (newsformal.com)
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