While on her long-haul flight from New York to Singapore, one woman was aghast to find that there was no meal served to her 14-month-old son.
However, she later managed to choose her own meal under the Book the Cook option via the KrisFlyer app. When she logged into the app a day before the flight to do the same for her son, she was no longer able to do so. When Liu asked the service crew for her son's meal, the air crew allegedly told her that there were no meals pre-ordered for the boy.She then tried to get the service crew to provide food for her son, but they only gave her "a very very dry sandwich".Upon landing in Singapore, Liu said she contacted Singapore Airlines' customer service on Facebook.
Source: Financial Digest (financialdigest.net)
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