SINGAPORE - Many shoppers faced difficulty paying for their 11.11 hauls in the early hours of Wednesday as Grab's e-payment feature ran into technical issues.
He was able to access his card details later and also received an OTP at about 1am, but he still could not process his payment on the Dyson website using GrabPay.Mr Koh was not the only one with issues. Consumers say that money transferred into their GrabPay accounts for the 11.11 sales is now stuck.
"The frustrating part about the Grab issue is that you have to top up the e-wallet first before you make payment, which means that the money you have topped up is stuck inside and you have to use another provider's card with the same amount of money inside to make the payment," Mr Koh added. More on this topic Some users posted screenshots on social media with an error message stating"failed to call tutuka to get card detail". Tutuka is a financial technology company which provides payment solutions.Part-time administrator Ivan Lim, 30, could not top up his GrabPay electronic wallet at all.
Shoppers like student Kaw Shi En were upset with Grab's apparent lack of customer support. The 22-year-old was trying to buy a set of weighing scales for his mother through the Lazada website.
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