Europe's summer of discontent reveals travel sector labour crisis

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AMSTERDAM/PARIS/DOHA - After 21 years as a service agent at Air France, Karim Djeffal left his job during the Covid-19 pandemic to start his own job-coaching consultancy.

"If this doesn't work out, I won't be going back to the aviation sector," says the 41-year-old bluntly."Some shifts started at 4am and others ended at midnight. It could be exhausting."

Yet the hiring blitz can't come fast enough to erase the risk of cancelled flights and long waits for travellers even beyond the summer peak, analysts and industry officials say. "There is a lot of mud-slinging but every side is at fault in not coping with the resurgence of demand," said Mr James Halstead, managing partner at consultancy Aviation Strategy.

She says shortages have led to staff being overworked. Stranded passengers have been turning aggressive. Morale is low. And in the Netherlands, where unemployment is much lower at 3.3 per cent, unfilled vacancies are at record highs and KLM's Schiphol hub has seen hundreds of cancelled flights and long queues.

Mr Willie Walsh, head of the International Air Transport Association, the global airline industry group meeting in Qatar, has dismissed talk of a breakdown in air travel as"hysteria".

 

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