DBS, POSB internet banking services restored after hours-long disruption

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Some users reported that they could not log in to internet banking, while others said they could not use PayLah! or PayNow payment services.

New: You can now listen to articles.SINGAPORE: DBS and POSB internet banking and payment services have been restored after they went down for several hours on Thursday .

"We have identified the issue and have activated measures to recover the services," said the bank."You can continue to use your DBS/POSB credit or debit cards to make payment."DBS Wealth clients could contact their relationship managers to place trades, while Vickers and mTrading customers should contact the Vickers hotline at 63272288 for help.

In another error message, it said that it was experiencing heavy traffic to its services and urged people to login later.In the first of these comments at about 5.58pm, a user said:"Your iBanking is down pls fix it!" MAS added that it will retain the multiplier of 1.8 times for DBS' risk-weighted assets for operational risk until the bank"has demonstrated the ability to maintain service availability and reliability, and handle any disruptions effectively".The authority noted on Tuesday that DBS has since made"substantive progress" to address the shortcomings identified from the service disruptions last year, even as efforts to implement its remediation plan are ongoing.

Source: Financial Digest (financialdigest.net)

 

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