COVID-19: Parents voice frustration over learning centres' arrangements amid suspension of classes

Parents said there isn’t sufficient teacher engagement, which makes such classes less effective.

Berries World’s assistant manager for corporate communications Ang Weifeng explained that its alternative arrangements have to be looked at in its totality, and it is constantly improving its resources. “To avoid disruption to Primary 5 and Primary 6 students, who will be facing critical examinations ahead, a combination of home-based online learning and live interaction will be conducted,” he said.Given the short notice to suspend classes, Mr Ang said the centre had to scramble to come up with more engaging materials, such as videos incorporating music and dance for young children, on top of existing home-based learning resources.

“We received the news on Tuesday evening. So within a few hours, we had to come up with a holistic plan. We do acknowledge that communication could have been tightened … We've personally spoken to some of them, so we hope this helps to bridge the gap,” he added. He added that his daughter was not offered alternative arrangements even though she could not attend the online classes.“The materials consist of videos that students must watch, and quizzes, on top of a messaging box. How this can aid primary school students’ learning is beyond me. There is no video conference nor teacher-recorded video sessions,” he said.

"However, we are listening to our parents, taking their feedback and seeking to incorporate more interactive features such as web conferences," the centre said.

This situation at hand is unprecedented. It's about life and death. I urge us human beings to have more compassion when providing feedback. We are all trying our best in these hard times. There are people dying while we digress about lesson plans.

Just give parents discount that’s what they want

Some tutors are stepping up the online learning with 3D modelling and AR. Learning centres have to innovate rapidly.

I don't think 100% students have internet or appropriate device for e-learning. The minority will be taken care?

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