SINGAPORE - When the coronavirus began to spread across the island in February, Ms Paige Tuieng and her husband made the difficult decision to call off their May wedding.
The ongoing crisis has upended a number of planned events for many people, leading to disputes between vendors that point to no-refund policies and consumers who argue that restrictions make it impossible to proceed with their plans. Wedding vendors told The Straits Times they are exercising flexibility for existing bookings, but noted that they also have costs to bear.
Caterer Chilli Api said up to 50 bookings for the year were affected by pandemic-related curbs, such as limits on wedding attendees and the circuit breaker. It has offered customers the option to cancel or delay banquets without penalty, and most have opted to postpone, said Mr Kuah Bing Cheng, business development manager for parent company Chilli Padi Holding. Losses have been minimal as sufficient notice has prevented food wastage, he said.
"The perception among some couples that they are entitled to a full refund is incorrect. The Act will help them to avoid losing all of their deposit, but the determinations must be fair to the vendor too," a spokesman said.
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