SINGAPORE - Customers affected by flight cancellations from Singapore Airlines or its budget arm Scoot due to the Covid-19 outbreak can now opt to get their money back or get travel credits with bonus value.
The change in refund policy comes two weeks after SIA announced that it is aiming to raise $15 billion with support from its majority shareholder, Singapore's investment company Temasek. "We have therefore further enhanced our travel waiver policy to offer even more flexibility when you are ready to travel with us once again."
Eligible customers who opt to get flight credits will get bonus credits based on the cabin class they booked previously. For example, those in economy class will get extra $75 in credits, while those in first class will get $500.
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