Convenient tap-and-go commutes: More Singaporeans using contactless payment for transport

Media professional Zach Neo uses his smartwatch to tap and pay for his MRT commute to the office.to pay for his bus and train rides since he bought his smartwatch two years ago.“It’s much easier and faster for me to use my smartwatch, rather than fumble through my wallet to get myout,” says Mr Neo, who now commutes to his office in One-North two days a week. He works from home three days of the week.as I pay for my commute with my credit card.

The 2021 Visa Urban Mobility study, which surveyed 1,061 Singaporean participants above 18 years old , has revealed that convenience is a key driver in using contactless payments for public transport in the new normal. Commuters are drawn to contactless payments due to their time-saving positives, such as not needing to top up, according to the survey. By using their smartphones or smartwatches to tap, commuters can still travel even if they have forgotten their wallets at home.The trend for contactless payments extends to ride-hailing apps, according to the survey.

Furthermore, users can earn points and rewards from using their in-app payments for transport or retail and food & beverage outlets, whether it is through credit cards or the in-app e-wallet. Earning points and rewards in the ride-hailing app are also one of the reasons why commuters use in-app payments, , while debit card users like in-app payments for easy tracking of their expenditures .Visa has been working with the Land Transport Authority since 2019 to make public transport more seamless and convenient.

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