Commentary: How Singapore hotels can future-proof themselves against Covid-like disruptions

Allowing non-fully vaccinated travellers entering the city-state to skip quarantine, reopening Changi Airport’s Terminal 4 after two years of hibernation, and starting work on a fifth air terminal that will not only be one of the largest of its kind in the world but also one that’s pandemic-proof, are among the things that ought to keep hotels busy for some time to come.

Self check-in, for instance, is still not common practice in Singapore. One reason for this has to do with security as hotels want to make sure they don’t end up housing unwanted guests. Besides convenience for guests, self check-ins can help hotels save on manpower costs. Human resources will also be optimised with workers being freed up to take on more productive and interesting roles, which hopefully will help with staff retention.

A growing number of companies are rising to the challenge by developing new food solutions including alternative proteins. It’s also time for hotels to ditch or reduce the use of bottled water. Making water dispensers readily available and giving every guest a glass bottle for refills will go some way in reducing plastic usage.Blockchain advocates argue that the technology enables, for example, the monitoring of wines from the time of production in a winery to the time distributors get hold of the final product and deliver the bottles to the hotel.

Hotel service staff shortage? Why not just allow Air BnB and do away with the overpaid hotel management as well.

Hotels don't exist as an island of their own. Let's rephrase... How can Singapore future proof against Covid-like disruptions to the tourist industry.

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