"Has anybody fallen for this before and could advise us?" the customer asked before sharing a brief backstory
“Circles overcharged my elderly parents almost $600 and offered a $40 goodwill refund,” wrote a customer who took an issue with Circles to an online news forum on Monday . The online user then claimed, “I asked Circles what’s up with it and they said that it’s an automatic subscription which requires the consumer to opt out of. It seems that they sneaked this into their ‘no-contract plan’ at sign up and placed the burden of disputing it on the consumer. Naturally, given that my parents use an average of 3GB a month, I told them there was no need for this and requested an adjustment. Months of this subscription came up to around $600 in total.