Since then, they have also been introduced in Kuwait, Malaysia, Indonesia and India, where networks claim greater speed and cost savings.
But while technology is aimed at efficiency, “efficiency does not always amount to justice”, said Ms Urvashi Aneja, founding director at Digital Futures Lab, a research collective. Citing research that forecast at least 1.1 million jobs in the Philippines will disappear by 2028 due to AI, Senator Imee Marcos filed a resolution in May to examine the use of AI in call centres and factories in the country.
For Mr Jo Gavino, a former BPO worker who now advocates for BPO workers’ rights, this is already the reality.
Source: Tech Daily Report (techdailyreport.net)
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