BlueSG refutes user’s complaint about S$9,800 repair bill, says car was damaged after he let stranger drive it

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BlueSG refutes man’s complaint about S$9,800 repair bill, says car was damaged after he let stranger drive it

Ms Jenny Lim, head of BlueSG’s Singapore office, told TODAY in a video interview that there were “internal damages to the car, mounting up to the engine level”, none of which would be outwardly visible.

Last Thursday, the complainant, Mr Peng Yuan wrote an account of how the accident took place on the BlueSG Users Group on Facebook, and included photographs of the damaged vehicle, which was heavily soiled. The driver of the truck offered to guide Mr Yuan into the lot, before he suggested taking over the wheels. Mr Yuan agreed to that.

The next day, he reported the matter to BlueSG’s accident reporting centre, operated by car repair and maintenance service company Indeco Engineers. He said that the bill was too much for him and he would feel guilty asking the garbage truck driver to share the burden with him since the truck driver would likely not be earning much.

When TODAY approached Mr Yuan again on this point on Monday, he denied missing any calls. He also said that a BlueSG employee had called him last Friday, with the intention of scheduling a phone call with him on Monday but he said the call never came. And because of Mr Yuan’s own admission that he had allowed another individual to operate the BlueSG car, which is in violation of the firm’s terms and conditions, Ms Lim said that insurance cannot cover the costs of repairs.As for the third-party charges, which refer to the cost of damages to the building caused by the crash, Ms Lim said that the building’s owner is still assessing the cost of the damage with BlueSG’s insurers and will send a bill later.

 

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