Such kiosks are already in operation at other centres in Bishan, Jurong East and Woodlands.
"It... will help the be more responsive to the public without needing to increase manpower," he added, noting that Singaporeans have also become more familiar with online transactions since the Covid-19 pandemic started.It is one of two CPF service centres with this feature, the other being the Woodlands branch, which reopened in August after renovation.
On Saturday, CPF Board chief executive Augustin Lee said that, before the pandemic, seven out of 10 residents served at the centres were at least 50 years old. The proportion now is eight out of 10. This digital push frees up the CPF Board's customer service executives to better serve residents who need human assistance, he added.
"If it is something that residents want and find useful, then the plan would be to extend to the rest of the centres," said Ms Lai.
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