'Beloved consumer' frustrated by Grab agent's replies after finding hair in soup

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A GrabFood customer was frustrated not only by the stray hair they found in their ramen soup but also by the replies they got after reporting the issue to Grab. Read more at stomp.straitstimes.com

A GrabFood customer was frustrated not only by the stray hair they found in their ramen soup but also by the replies they got after reporting the issue to Grab.They were immediately put off when they saw a hair in the ramen soup.

"One customer service officer told me they will escalate the case and update me through email," said the Stomper.They contacted another customer service officer who called them a"beloved consumer" and said the same thing, that they would escalate the issue.Get more of Stomp's latest updates by following us on

 

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