An Amazon checkout-free, large format grocery store is pictured during a tour in Seattle, Washington, US Feb 21, 2020.Amazon.com said on Wednesday it plans to push its cashierless shopping technology into more third-party stores this year, even as it reduces its reliance on the technology in its own.
The company refuted a report by tech site The Information this month that the technology relies on human reviewers in India to watch customers as they shop. The expansion of Just Walk Out tech to third party stores, such as stadiums and Hudson News locations at airports comes as Amazon plans to take the technology out of its own existing Fresh grocery stores.
Just Walk Out, however, has been plagued by hiccups including customer confusion over how it works, missed items, and delays in sending receipts, sometimes taking hours or even days.
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