SINGAPORE - Customer service officer Feroz Khan was going about his duty around midnight at Changi Airport Terminal 1 on Sept 23 last year when he spotted a man who was struggling to breathe.It turned out that the man was suffering from a heart attack. He was promptly sent to hospital, and airport staff worked through the night, for almost 15 hours, to identify and contact his next-of-kin.
"For the ASQ survey, Changi scored a record high of 4.997, a record high score for Changi and an outstanding achievement."Mr Lee said that Changi had received 45,000 compliments from passengers in the last year. After the man was sent to hospital, the staff had combed social media pages, contacted a foreign embassy and called the Immigration and Checkpoints Authority of Singapore in a desperate attempt to find his family.
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