1,335 trips on Thomson-East Coast Line overcharged by 6 cents, TransitLink apologises for inconvenience - Singapore News

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The opening of the new TEL stations affected commuters who were charged S$1.34 if they exited the TEL fare gates compared to S$1.28 if they exited from the North-South Line (NSL) fare gates.

SINGAPORE — A total of 1,335 trips between Orchard and Queenstown stations on the Thomson-East Coast Line were mistakenly charged an extra six cents between Nov 13 and Dec 2.

“The error occurred because the fare table for trips taken between TEL Orchard station and Queenstown station was not updated accurately during the opening of the new TEL stations,” said TransitLink, noting that rectifications have been made since Dec 3. Contactless bank card users will see the refunds reflected in their credit or debit card statements while SimplyGo concession card and SimplyGo EZ-Link cardholders will have the refunds credited back to their cards.

 

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